Privacy Policy

1. Introduction & Overview

At Your Next Door Experts ("we," "our," or "us"), accessible from yournextdoorexperts.com, we are committed to respecting and protecting the privacy of homeowners, prospective clients, and visitors.

This Privacy Policy outlines how we collect, use, maintain, and disclose information collected from users when you request cost estimates, inquire about kitchen remodeling, bathroom remodeling, full home renovations, ADUs, or interior lighting solutions, or browse our website.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing interest in our matching services or filling out forms on our website:

• Contact Information: Your full name, phone number, email address, and physical street or mailing address.
• Project Details: Information regarding your remodeling timeline, project budget, specific scope (e.g., kitchen renovation, bathroom upgrade, home addition), and location preferences.
• Technical & Usage Data: Internet Protocol (IP) addresses, browser type, device details, operating system, referring URLs, and interaction data via cookies and analytics software.

3. How We Use Your Information

We use the information we collect for targeted, legitimate business purposes, including:

• Connecting you with qualified, local, independent remodeling contractors in your area.
• Processing your estimate calculations and inquiry requests promptly.
• Communicating with you via phone, SMS, or email regarding your project request.
• Improving our website performance, user experience, content quality, and customer service.
• Complying with applicable legal and regulatory obligations.

4. Sharing Information with Vetted Contractors

Your Next Door Experts operates as a referral and connecting service for residential remodeling. To fulfill your request for quotes or project consultation, we share your contact and project details with selected independent local contractors who service your zip code or region.

These independent professionals are authorized to use your information solely to contact you regarding your home remodeling inquiry. We do not sell your personal information to unverified third parties for unrelated spam or marketing lists.

5. Cookies & Tracking Technologies

Our website may use "cookies" and web beacons to enhance your browsing experience. Cookies are small text files stored on your hard drive for record-keeping purposes and to track site traffic trends.

You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some portions of our cost calculator or interactive forms may not function as intended.

6. Data Security & Retention

We maintain appropriate technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Choices & Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate data or deletion of your information.
• The right to opt-out of marketing communications or text messages at any time by following the unsubscribe instructions or contacting us directly.